What Guests Say About Cornell's Landmark Hotel

The staff were very friendly and courteous. They seem to do this effortlessly.Lovely hotel with great service. My room was beautiful, well adorned and comfortable.It had a premium and high quality feel.The working desk was great as well.

Loved my stay here. Everyone was helpful and accommodating. I will come back again for leisure and for business. Valet was fast. Front desk was prompt and efficient. Rooms were very clean. Cornell Campus is lovely.

I spent the night at this hotel for a conference I was attending on-site. All staff were very friendly, check in was quick and the rooms were clean and spacious. Food at the bar was wonderful and the staff were helpful. It is a little pricey, but you are paying for good quality service and food. Location was wonderful for any Cornell event. Valet was affordable and the people working there were friendly, never took more than 10 minutes to get my car. Definitely recommend!

I use a wheelchair, so I’m writing this review from that perspective. The Statler is a training facility for the Cornell University hotel school. Students learn the ropes of hotel management by working in a variety of positions from valet parking, front desk, in the restaurants. As such, service is somewhat uneven, if enthusiastic, but that’s understandable. Because of my disability, travel presents many problems. I can only walk short distances; it’s difficult for me to rise from a chair, bed, or toilet; and I’m in a fair amount of pain. I have to plan very carefully. My nightmare is being stuck someplace, far from home, unable to function. There was an important conference at Cornell that I very much wanted to attend. The Statler website is very specific about accessibility. The width of doors, accessible pathways, and details of the shower are all set out. Somewhat confident that a hotel school would portray itself accurately and even be an exemplar for commercial accommodation, I booked the two-room accessible suite. The heights of chairs, toilets, and beds are important. Too low and it is difficult or impossible to rise from them. Too high and one can’t get on them. We were told that the bed in the accessible suite was 26½ inches high. That would have been doable for me. Unfortunately, as soon I walked into the bedroom, I knew there was a problem. The bed was at my hip...